The Accredited and Amazing The LET’S CHAT Programme
CONFLICT RESOLUTION
CONFLICT RESOLUTION
CONFLICT RESOLUTION
What Is It?
The Let’s CHAT Programme is an accredited high-impact, non-contact, face-to-face training solution that transforms how your team engages with clients, customers, and colleagues — especially during challenging, tense, or aggressive interactions.
Combining advanced communication, conflict resolution, and de-escalation techniques,
What Is It?
The Let’s CHAT Programme is an accredited high-impact, non-contact, face-to-face training solution that transforms how your team engages with clients, customers, and colleagues — especially during challenging, tense, or aggressive interactions.
Combining advanced communication, conflict resolution, and de-escalation techniques, with wellbeing and cultural awareness, this award-winning programme enhances customer experience, team confidence, and service safety — across public and private sectors.
CUSTOMER CARE
CONFLICT RESOLUTION
CONFLICT RESOLUTION
Why It Matters
· Reduce Complaints, Increase Compliments, Improves Engagement
· Empower Teams to respond calmly, confidently, and compassionately to aggression
· Improve Staff Morale & Client Outcomes
· Build Safer, More Connected Environments and can be used alongside, and complement, other older models of managing violence and aggression.
D_S_KELATION
CONFLICT RESOLUTION
D_S_KELATION
What Makes It Different?
Let’s CHAT goes beyond traditional conflict training like PMVA or Breakaway. We focus on prevention and human connection, teaching staff to identify and defuse tension before it escalates.
✅ Built on empathy, compassion, and powerful real-life role-play
✅ Sessions delivered by experts from Healthcare, Film, Music,
What Makes It Different?
Let’s CHAT goes beyond traditional conflict training like PMVA or Breakaway. We focus on prevention and human connection, teaching staff to identify and defuse tension before it escalates.
✅ Built on empathy, compassion, and powerful real-life role-play
✅ Sessions delivered by experts from Healthcare, Film, Music, and Lived Experience
✅ Scenario videos, immersive interactive activities, and personalised skill-building
✅ Tailored for healthcare, social care, education, business, and frontline teams
✅ Staff Wellbeing, Cultural Awareness and and understandings of Trauma included.